The Indiana Department of Veteran Affairs (IDVA) is dedicated to serving and advocating for Indiana's veteran community. Despite deploying a robust Salesforce product, IDVA struggled to utilize its data effectively, impeding decision-making and communication efforts. Delineate collaborated with IDVA to transform extensive data into actionable insights, improving data quality, and enhancing decision-making capabilities. This case study explores Delineate’s strategic approach to addressing IDVA’s data challenges, leading to optimized operations and better support for Indiana’s veterans.
"The collection, organization and interpretation of data Dakota has preformed for us has been outstanding. Beyond the abilities to collect data, Dakota has communicated with all of us patiently, clearly and promptly. As with most newly discovered abilities, our team deviated on occasion to get data and insight across all areas of the Salesforce platform, Dakota was nimble and patient."
IDVA Leadership
Delineate's efforts improved data accuracy by transitioning from paper records to the Salesforce platform, reducing data noise, and aligning operational reality with documented procedures.
The development of executive and manager dashboards provided clear visibility into operations, enabling data-driven decisions and better resource allocation for IDVA.
The visual tools and automated reports generated by Delineate enhanced IDVA's ability to highlight achievements, ensuring transparency and accountability with key stakeholders.
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